Like many others in my hometown of Irvine, I commute to Glasgow on a daily basis. The price is high (£127-50 a month) and the outward bound services rarely run to schedule in the mornings. This I can, and do, live with but their latest nonesense has me ready to blow a gasket!
Up until the Christmas and New Year break my normal morning train was the 08.17, a six carriage unit which has a scheduled arrival in Glasgow Central at 08.52, getting me into my office for 9am. Each and every time I have taken this train since starting back on the 8th of January it has been a three carriage unit. Now six carriages of passengers will simply not get onto a three carriage train and every time I have taken this train I have had to stand all the way from Irvine to Glasgow as have numerous fellow commuters. Indeed I have often seen it so packed that it must be a breach of health & safety rules and people are physically unable to get on at Paisley, which is the last stop before Glasgow.In order to avoid this discomfort I started taking the 07.59 service, which does have six carriages, but found it equally busy and usually have to stand all the way on this one too. To ensure that I can at least get a seat I now find myself taking the 07.43 each morning. By my reckoning that's two and a half hours sleep a week that First Scotrail owe me. Before anyone says stop moaning and go to bed earlier - I've tried it and it doesn't work. I'm a night owl and bed before midnight (for sleeping purposes) = insomnia.
The real point I'm making is that without a by your leave and without telling passengers, First Scotrail have reduced a service and breached their so-called Customer Charter, which states that passengers should not have to stand for more than 10 minutes.